State Farm® Insurance Agent Mark Murphy

"So thankful for our friend Marilou at State Farm! She helped my husband and me with our life insurance, and more recently with our car and home insurance too. As a busy family of 5, it means so much to have someone we trust looking out for us. Mari explains everything so clearly and always recommends what truly makes sense for our situation. Her office is in Batavia, but she helps families in Aurora and surrounding areas too. Highly recommend her! ♥️"

"I had the pleasure of working with Marylou regarding home and auto insurance quotes and she was exceptional in providing the quotes in a timely manner. She was very knowledgeable regarding the various coverage and answered all of my questions. She also assisted me with finding an agent in Mississippi for our vacation home. She went above and beyond to assist me when the agent in MS provided inaccurate information and she even reached out to them to advise them of their error. Based on all of her efforts and professionalism we decided to get coverage for our home and autos with this agent. She went above and beyond to assist me with our insurance needs and I appreciate her diligence. She’s a true asset to State Farm and Mark Murphy’s agency. Kudos to her for a job well done.

In addition, I’d like to acknowledge Mark Murphy for his assistance with helping me find another State Farm agent in Mississippi who was competent with handling our vacation home. Mark was extremely knowledgeable, professional and a pleasure to work with regarding all of our insurance needs."

"Mi agente Marylou Varela es genial! Me vendió los seguros de carro y renter y su servicio fue tan efectivo que ella se encargó de absolutamente todo , yo solo de firmar y pagar. Me encanta trabajar con ella que hasta me dan ganas de ver en qué más me puedo asegurar :) Generalmente cuando contrato servicios de otras agencias tardan mucho en responder o devolver llamadas, por lo contrario Marylou me responde más rápido que mi propio esposo. Me encanta esta agencia gracias a Marylou! No duden en contactarla y habla español! Sin olvidar que me consiguió un descuento de 50% en mis seguros que pagaba en otras agencias. Antes no confiaba mucho en state farm, pero mi agente hizo que me casara con esta agencia sin dudar."

"After comparing options, I decided to switch from Allstate to State Farm, and the difference has been impressive. My premium is substantially lower, and the enrollment process was seamless from start to finish. Marylou was knowledgeable, efficient, and made the transition effortless. I’m extremely satisfied with both the savings and the service."

"Signed up for auto insurance right over the phone with such ease at such a great affordable price! I wish I could remember the agent’s name that signed me up, she was so professional and took care of my needs. Statefarm was there when I needed them…I HIGHLY recommend!"

"I've recently had a bad experience with this agency. My wife was in an accident in June, and mid-December we shopped around quotes. State Farm gave us an excellent quote to bundle our auto & renter's, so we stopped looking for other quotes. Now at the end of December, I get a surprise bill in the mail with a total premium $500 more expensive than the quote. After begging for someone to call me back, Mark tasked his assistant with reaching out. The way they phrased the situation was that they claim no responsibility and it's all the "system's" fault for not predicting the rate increase once detecting the accident on her record. I gave a warning well in advance of the accident, and they gave me zero warning or transparency that the bill wouldn't reflect the quote.

Transparently, if they would have just said "our bad" and gave me a $5 gift card to an arcade I would have moved on.
Transparently, if they came to us with this new rate right away, I probably would have never blinked an eye. I simply would have had some time to shop rates and make a well-educated decision.
Transparently, once the rate increased the very next day I would have been understanding if they reached out with a warning.

However, now it is NYE and the last thing I want to do is speak to seven insurance agents to make sure we don't lapse in coverage.

Mark's agency does not stand behind their word OR take responsibility for putting their customer's in tough situations.

If the owner of the business leaves a counter-reply to this message stating anything I just said above is false, I have the entire conversation in writing and would not hesitate to share.

Two stars only because I feel bad the executive assistant had to hear my frustrations rather than the man with his name on the building."

"Very pleased with State Farm. They were able to save a substantial amount of both my Auto and Homeowners insurance. I wish and I connected with them sooner!"

"Marylou did a great and friendly job handling my policy needs."

"Great experience with State Farm! Mary Lou is friendly, knowledgeable, and always quick to help. She makes everything easy to understand and truly cares about her customers. Highly recommend"

"Austin Rullo, my State Farm account representative bailed me out of a difficult situation with the DCHOA, got everything straightened out and wrote up a homeowner and auto insurance policy. Austin was very congenial and highly professional. I'm a senior citizen, and I GREATLY appreciated his consideration."

"Marylou was knowledgeable and pleasant to work with thru the whole process."

"Austin from State Farm....is a very helpful & patient person with all my questions. He help me save more money with what he was able to offer & give me more coverage for my vehicles than my previous insurance company which I greatly appreciate plus saved me $100 compared to my previous insurance company."

"Mark Murphy helped guide me through the process of a successful homeowner claim. Christina was great with reviewing and explaining.my 1st inspection results. Mark Murphy is courteous and professional. Thank you!"

"The staff of this office do an incredible job. Always treated us very well and have zero complaints."

"Your employee Kristina was very attentive, helpful, extremely knowledgeable, and an all around pleasure to work with. She did a great job and is very dedicated to her work. Thank you Kristina!"

"Austin was so helpful. He was courteous and professional, and very quick about getting information to me. He made sure to update me on any increases to the rates.
Excellent service."

"I highly recommend Mark Murphy and his team! I'd switched from another State Farm agent. It was the difference between night and day! Mark and his team are kind, knowledgeable, and caring. Mark started me on Drive Safe and Save and it had been great. I've saved a lot of money on my car insurance. Everyone in the office is so pleasant and helpful. I've never been disappointed when I've stopped with a question. Thank you Mark and Team!"

"Review for State Farm Insurance – Mark Murphy’s Team

I’ve been with State Farm Insurance for a year now, and I intentionally waited to write a review to truly evaluate their service. Over the past year, I’ve been very pleased with the support I’ve received for both my car insurance and rental needs. Mark Murphy and his customer service team have consistently provided excellent service, making the entire experience smooth and reassuring. Thank you for your dedication and professionalism!"

"Great attention and Great quotes when you needed them the most. Marilou goes out of her way to find you what fits you the best!"

"Marilou greatly helped with explaining the coverage they could provide, and provided a good quote. Thank you!"

"Been a customer of Mark Murphy State Farm for many years. Great professional service and timely follow up."

"My insurance guy for over twenty years and can't say enough about all the times I've had interactions. Mary Lou was super helpful and informative this time around!"

"I’m Very happy with this location , Marilou was very helpful and answered all my questions. I’m very satisfied with choosing this location ."

"Mark was amazing on getting me started with my insurance."

"Austin was awesome at getting my insurance switched to them quickly and effectively!
Not a doubt best experience I ever had with insurance. Hardly any questions about it and made my new automobile insurance transition very easy and quickly. Highly recommend this agency for any insurance you may need.
Thank you again Austin."