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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharon

November 26, 2025

5  out of  5
rating by Sharon
"Austin from State Farm....is a very helpful & patient person with all my questions. He help me save more money with what he was able to offer & give me more coverage for my vehicles than my previous insurance company which I greatly appreciate plus saved me $100 compared to my previous insurance company."
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Chris Stack

October 22, 2025

5  out of  5
rating by Chris Stack
"Mark Murphy helped guide me through the process of a successful homeowner claim. Christina was great with reviewing and explaining.my 1st inspection results. Mark Murphy is courteous and professional. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mark Murphy"
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Seth Greene

October 22, 2025

5  out of  5
rating by Seth Greene
"The staff of this office do an incredible job. Always treated us very well and have zero complaints."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Mark Murphy"
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Douglas Wilson

October 19, 2025

5  out of  5
rating by Douglas Wilson
"Your employee Kristina was very attentive, helpful, extremely knowledgeable, and an all around pleasure to work with. She did a great job and is very dedicated to her work. Thank you Kristina!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Mark Murphy"
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Diane Taylor-Walker

October 17, 2025

5  out of  5
rating by Diane Taylor-Walker
"Austin was so helpful. He was courteous and professional, and very quick about getting information to me. He made sure to update me on any increases to the rates. Excellent service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Mark Murphy"
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Susan Volkening

October 17, 2025

5  out of  5
rating by Susan Volkening
"I highly recommend Mark Murphy and his team! I'd switched from another State Farm agent. It was the difference between night and day! Mark and his team are kind, knowledgeable, and caring. Mark started me on Drive Safe and Save and it had been great. I've saved a lot of money on my car insurance. Everyone in the office is so pleasant and helpful. I've never been disappointed when I've stopped with a question. Thank you Mark and Team!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mark Murphy"
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Margarita Hankins

October 15, 2025

5  out of  5
rating by Margarita Hankins
"Review for State Farm Insurance – Mark Murphy’s Team I’ve been with State Farm Insurance for a year now, and I intentionally waited to write a review to truly evaluate their service. Over the past year, I’ve been very pleased with the support I’ve received for both my car insurance and rental needs. Mark Murphy and his customer service team have consistently provided excellent service, making the entire experience smooth and reassuring. Thank you for your dedication and professionalism!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Mark"
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Ino Trujillo

October 14, 2025

5  out of  5
rating by Ino Trujillo
"Great attention and Great quotes when you needed them the most. Marilou goes out of her way to find you what fits you the best!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Mark "
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Roy Casas

October 13, 2025

5  out of  5
rating by Roy Casas
"Marilou greatly helped with explaining the coverage they could provide, and provided a good quote. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Mark"
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Dick Graff

October 13, 2025

5  out of  5
rating by Dick Graff
"Been a customer of Mark Murphy State Farm for many years. Great professional service and timely follow up."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Mark"
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Matt M

October 8, 2025

5  out of  5
rating by Matt M
"My insurance guy for over twenty years and can't say enough about all the times I've had interactions. Mary Lou was super helpful and informative this time around!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Mark"
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Marissa Walker

September 12, 2025

5  out of  5
rating by Marissa Walker
"I’m Very happy with this location , Marilou was very helpful and answered all my questions. I’m very satisfied with choosing this location ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Thanks again, Mark"
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Brian Kroll

September 10, 2025

5  out of  5
rating by Brian Kroll
"Mark was amazing on getting me started with my insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks - Mark"
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Rick Kavanaugh

August 9, 2025

5  out of  5
rating by Rick Kavanaugh
"Austin was awesome at getting my insurance switched to them quickly and effectively! Not a doubt best experience I ever had with insurance. Hardly any questions about it and made my new automobile insurance transition very easy and quickly. Highly recommend this agency for any insurance you may need. Thank you again Austin."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thanks - Mark"
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Ryan Kramer

August 8, 2025

5  out of  5
rating by Ryan Kramer
"Very easy to deal with and helpful."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks - Mark"
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Kyle Niedzwiecki

July 15, 2025

5  out of  5
rating by Kyle Niedzwiecki
"Mark Murphy's team is so tenacious and caring about your livelihood. I know she has gotten much praise on here, but MaryLou has been so patient with my insurance needs and my transition between renting and home owning. Bundling is the best. And I'm happy my insurance is in one place."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Mark"
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Rick Hess

April 22, 2025

5  out of  5
rating by Rick Hess
"Marylou was extremely knowledgeable and helpful. My wife and I both had a lot of confidence in her. She made the process a very pleasant one."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Mark"
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Leonor Vazquez

April 17, 2025

5  out of  5
rating by Leonor Vazquez
"Marylou and Veronica were very helpful with my small business policy, I had alot of questions, LOTS of questions, but no problem for the girls to handle, have been with Mark Murphy 's office for years and always have been very helpful for all my insurance needs. April 17th, again Marylou Varela does her magic. She helped with my life insurance policies, my home owners policy and was very patient with me and any questions I had...I even got my State Farm coffee mug...👍💪"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Taylor Cichon

February 28, 2025

2  out of  5
rating by Taylor Cichon
"I left my previous state farm rep due to being told false and conflicting information all the time. I'm sad to say this office is no different. They had a thr primary driver for my car listed as a family member who hasn't lived with me since I have had my car and has never touched it. Overbill me all the time. I would not recommend state farm overall let alone either Batavia office."
We responded:
"Taylor, thank you for returning my call and discussing your concerns. I appreciate your feedback and look forward to working with you in the future. Thank you again, Mark"
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Kathryn Mullen

January 22, 2025

5  out of  5
rating by Kathryn Mullen
"Very helpful and knowledgeable and fast service. Easy easy easy on me!! I’m across state lines in WI and Mark is dual licensed so I was able to smoothly transition from IL to WI. Thank you Marylou and Mark Murphy State Farm!!!"
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Monica Edwards

January 21, 2025

5  out of  5
rating by Monica Edwards
"Marylou is like the best, if their is ways to save money she always call with new promotions. I love that about her, she’s always a helping hand n knows how to work around your budget that way you’re not spending much. Very great worker, when you call ask for Marylou she’ll get you right, with whatever it is. Thank you for having good good people like her on your team."
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Antonio DelReal

January 21, 2025

5  out of  5
rating by Antonio DelReal
"Great experience and all my questions were answered and Marylou gave me excellent service."
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Naomi Torres

January 10, 2025

5  out of  5
rating by Naomi Torres
"Switched to state farm because of this offices friendly agents! Marylou is so patient when it comes to explaining policies and speaks Spanish fluently! She definitely has her clients best interest and is a great asset to the company. Getting information and questions answered by her is like talking to a friend. Very personable. Will definitely recommend my family and friends to come see her for quotes ♥️"
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Christian Rodriguez

January 9, 2025

5  out of  5
rating by Christian Rodriguez
"Best State Farm location in the area by far. My personal agent Marylou Varela has to be one of the best agents in the industry. I can always feel comfortable to seek for help at any time of the day. She does her best to fix any issues that I come across. She will always make everything right. I’ve been with several other insurance companies and not even if I put all the agents I’ve worked with in the past together can do what Marylou does for me. She is very passionate about her job and that’s what makes her unique. Very professional individual with a very firm and confident handshake. That alone can tell you a lot about a person. I will continue doing business with State Farm as long as she continues to be my agent. I highly recommend giving Marylou Valera an opportunity to make your life easier."
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Michael Evans

January 8, 2025

5  out of  5
rating by Michael Evans
"Marylou at Mark's office was such a great help with adding another vehicle/driver to my policy! Also made getting a renters policy easy peasy!! Love dealing with the people at Mark's office!!"